Return & Refund Policy
Once your order is placed, it CANNOT be amended. Your order MUST be read back to insure accuracy. Please be sure your order is correct and complete at this time.
In an effort to service our customers as quickly as possible, orders are activated in our order processing system almost immediately upon placement. To avoid any inconvenience, please ensure your order is complete and accurate before submitting it.
Bespoke products are not refundable. A 25% restocking fee will apply for sample order return, and buyer cover the freight cost.
All damages must be reported within 3 business days from receipt of order. It is necessary for you to call the carrier immediately for
damage inspection and claim of reimbursements. All original packing material and cartons must be retained for inspection.
On occasion we may be temporarily out of stock on an item. Please be aware we do not back order. Your invoice will indicate any item that is not shipped. You will not be charged for any item not shipped.
A 15% service charge will apply for regular orders if cancel in 24 hours. Hot Stamp/Logo Orders 50% is none refundable if cancel in
72 hours. No refund if products already produced.
You are responsible to make sure that somebody is present to accept delivery, dealt with all custom duties, taxes. If your order is returned or refused you will be charged for all shipping charges plus 25% restocking fee. If order is reshipped, double shipping charges are applied. No further orders will be shipped until your account is clear.
PROBLEMS WITH YOUR ORDER
If you experience a problem with your order, contact us within 72 hours (3 business days) from receipt of order.
Returns must be made within 15 days from the date of the invoice. Returns will not be accepted without a return Authorization # and Label. Products must be in original condition, unused, unlabeled and in salable condition.
Hot Stamp/Logo Orders cannot be returned.
For any hot stamp orders that are held past 4 months from the order date will be canceled and the original 70% that was paid will not be reimbursed.