We pack every order with reinforced bubble wrap and corner protectors. However, rough handling during transit can happen.

If you receive damaged goods:

1. Timeline: You must report the issue within 72 Hours (3 Days) of delivery.
2. Evidence: Please email [email protected] with:
   • Your Order ID.
   • Clear Photos/Video of the damaged product.
   • Photos of the shipping box (showing any external damage).
3. Resolution:
   • Credit: We will issue a store credit for the value of the damaged items to be used on your next order. (This is the fastest method).
   • Replacement: For large damages (>10% of order), we will arrange a replacement shipment. Note: We generally do not ship single replacement units due to high shipping costs; we prefer to refund or credit.

What is NOT covered:

• Minor scratches on the outer shipping carton (if the product inside is fine).
• Packages stolen after confirmed delivery (Porch Piracy).