Our estimated shipping times (e.g., 5-7 days for DHL) are based on normal operating conditions. However, international logistics is a complex network subject to external disruptions.

If your shipment is taking longer than expected, it is likely due to one of the following reasons:

1. The “Peak Season” Congestion (Q4)

• When: October, November, and December.
• Why: This is the global rush for Black Friday and Christmas.
• The Impact: Cargo volume increases by 300%. Airlines and warehouses are overwhelmed. Packages that normally take 3 days may sit in the carrier’s warehouse for 5-7 days just waiting for a flight slot.
• Advice: For holiday launches, please place orders by September.

2. Flight Cancellations & Capacity

• “Bumping” Cargo: Cosmetics are often classified as “Sensitive Goods.” If a cargo plane is overbooked, airlines prioritize “General Cargo” or “Perishable Goods” (like food/medicine) first. Your cosmetic pallet might be “bumped” to the next available flight.
• Reduced Flights: During certain periods, airlines may reduce the frequency of cargo flights from Hong Kong due to maintenance or scheduling changes.

3. Weather Events (Typhoons & Snowstorms)

• Origin (Asia): Typhoon season (July – September) often grounds flights in Hong Kong/Guangzhou for 2-3 days.
• Destination (US/EU): Winter snowstorms can shut down major hubs (like Memphis or Leipzig), causing a backlog that takes weeks to clear.

4. Customs Backlogs Even if the plane lands on time, the local customs facility might be backed up.

• During high-security periods or holiday rushes, customs officers may inspect packages more slowly. A package can sit in a “Awaiting Clearance” status for days without explanation.

5. Labor Strikes

• Port workers or airline staff strikes (common in Europe and parts of the US) can paralyze logistics for weeks.

Our Recommendation: The “Buffer Time” Rule Because these factors are 100% outside of our control, we strongly recommend building a 2-week buffer into your launch schedule.

• Example: If you plan to launch on November 1st, do not order your goods to arrive on October 30th. Aim for them to arrive on October 15th.